Frequently Asked Questions
Shutterfly, Inc. offer personalized photo products and services through Shutterfly. Their vision is to make the world a better place by helping people share life's joy and to deepen personal connections with those who matter most. Shutterfly keeps their customers turn their precious memories into lasting keepsakes, no doubt they lead the market in digital personalized photo products and services. At Shutterfly you can shop by category such as: Photo Books, Cards and Stationery, Prints, Calendars, Photo Gifts, Home Decor, Occasions or browse their hot Special Offers.
At Shutterfly, if for any reason you are not happy with your order, write the description of the problem and contact them with the order number. You can return the order for refund or replacement. Contact them first prior to returning any merchandise. Please note, that for merchandised returned more than 60 days after it was received, they have the right to issue store credit. If your order was damaged in transit, you may need to hold on to the damaged item for inspection. Please allow them 2 to 4 weeks once they receive your return. For return and refund and shipping charges, they are unable to issue refunds for return shipping charges.
Shutterfly use variety of carriers including UPS, USPS and others. Shipping time depends upon the shipping option you have chosen, once your order has been shipped. For a full list of shipping prices, click here. Products are produced and shippped within 1-5 business day (depending on what products are ordered. Shipping time is 1 to 7 days depending on the Shipping method. Click here for order processing time. They ship internationally to over 100 countries around the world. Click here to see their international shipping details.
Yes, Shutterfly offer Satisfaction Guarantee. Your satisfaction is their number one concern. contact them if you are not satisfied with your product. If you are unhappy with an image or text, they provide product credits so you fix the problem and place a new order. Items with defects or shipping damage will be reprinted and reshipped free of charge.They will never delete your photos so you get 100% happiness guaranteed and get free unlimited secure photo storage.
You can call them at: 888-225-7159, or contact them by email. Their hours of operation are: Monday through Friday, 6 a.m - 9:00 p.m (PST) and Saturday to Sunday, 8:00 a.m to 6:00 p.m (PST). You can sent them mail at: Shutterfly, Inc. 2800 Bridge Parkway, Redwood City, CA 94065.
Yes, they offer coupons and discounts on their Special Offers page such as: (a) Save up to 30% on photo books; (b) Save 20% on canvas prints; (c) Save 20% on cards; (d) Save 20% on acrylic prints; (e) Free shipping on orders of $30 plus and more.
Shutterfly used a secure server (SSL) to encrypt all of your personal info besides they have other electronic, physical and procedural safeguards that comply with federal regulations to prevent unauthorized access or disclosure of your personal info. Click here for more info on their privacy.